If the belts are stuck, a level won't open or an ad misbehaved, write to us. We are here for Tiny Factory technical help, progress issues and privacy requests.
Contact us
Email support@hecteria.com. Please include:
- Your platform (Android or iOS)
- Your device model
- Your operating system version
- The Tiny Factory game version
- The level number, what you expected, what actually happened and the steps to reproduce it
Do not send passwords, payment card details or verification codes. Hide personal information in screenshots or short videos.
Frequently asked questions
How do I play?
Packages roll down the belts. Tap routers and other machines at the right moment to send every item to the bin of its colour. Finish with no mistakes and few taps to earn 3 stars; stars unlock new worlds.
I'm stuck on a level.
Use the hint button on the level screen. When your free hints run out, you can watch an optional short ad to earn more. Restarting the level often reveals a new route too.
A new world won't unlock.
Each world needs a certain number of stars. The map shows how many you are missing; replay earlier levels with fewer mistakes and taps to collect them.
The game won't open, freezes or crashes.
Close and reopen the game, restart your device and check the store for an update. If it continues, send us your device model, game version and the level where it happened.
My progress is missing.
Tiny Factory stores progress only on your device; there are no accounts or cloud saves. Clearing app data or uninstalling the game deletes progress, and we cannot restore it. Progress does not transfer to a new device automatically.
When do ads appear?
Rewarded ads are always optional (for hints or a continue). Interstitial ads never appear in your first session, and after that only between levels, every few levels. If an ad did not give its reward, write to us.
How do I change the language?
The game opens in Turkish or English based on your device language. You can switch at any time with the Language button in Settings.
Delete your account and data
Tiny Factory has no accounts, and your game progress is stored only on your device. Clearing app data or uninstalling the game deletes it. To request access to or deletion of any data we may hold (for example support emails or analytics records), email support@hecteria.com with the subject "Tiny Factory data deletion" and tell us your platform. We delete within 30 days.
An idea for the factory?
Send suggestions for new machines, levels or worlds to support@hecteria.com.
Privacy
Read how we handle your data in the Tiny Factory Privacy Policy.