Photo Edit AI creates and edits images with AI. Use this page for bug reports, credit or purchase problems, feedback or privacy requests.
Contact us
Email support@hecteria.com. Please include:
- Your device model
- Your operating system version
- The Photo Edit AI app version
- What happened and what you were trying to do, with a screenshot if possible
Do not send passwords or payment card details.
Frequently asked questions
My purchase or credits are missing.
Check that you are signed in with the same account you used to buy. If credits are still missing, email us with your account email, the date of the purchase and the store receipt or order number.
A generation failed. Do I lose credits?
Failed generations are meant to be refunded automatically. If your credits were not returned, email us the approximate time and what you asked for, and we will check.
Where are my photos and results stored?
Photos you add and the images the AI generates are stored in your account so you can see your history. You can remove them by deleting your account.
The app freezes or closes. What should I do?
Update the app, restart your device, and if the problem continues, email us your device model and app version.
Delete your account and data
In the app, go to Settings > Delete account and confirm. This permanently removes your projects, purchase history and credit balance from our servers. If you cannot use the in-app option, email support@hecteria.com with the subject "Photo Edit AI data deletion" from the email address of your account. We delete your data within 30 days, except records we must keep for legal reasons.
Feedback
Send suggestions about templates, features or the interface to support@hecteria.com.
Privacy
Read how we handle your data in the Photo Edit AI Privacy Policy.