Something wrong while tending your bees? Contact us for Honey Meadow technical support, progress issues and privacy requests.
Contact us
Email support@hecteria.com. Please include:
- Your platform (Android, iOS or Playgama)
- Your device model
- Your operating system version
- The Honey Meadow game version
- What you expected, what actually happened and the steps to reproduce it. For save issues, add an approximate date and time.
- A player ID, if available
Do not send passwords, payment card details or verification codes. Hide personal information in screenshots or short videos.
Frequently asked questions
How do I play?
Collect pollen in flower fields and return to your hive to make honey. Spend honey on eggs and upgrades, and merge three matching bees to grow your swarm. On mobile, use the on-screen movement and interaction controls.
The game won't open, freezes or crashes.
Close and reopen the game, restart your device and check the store for an update. If the issue continues, send us your device model, game version and the steps that caused it.
My progress is missing. What should I do?
Tell us your platform, when the issue started and the last progress you remember. Until your save has been checked, avoid clearing app data or uninstalling the game, as this may remove local saves. Recovery depends on the records available.
Will my Playgama save transfer to Android or iOS?
Do not assume saves transfer automatically between Playgama, Android and iOS. Before switching platforms, contact us with the versions you use for help.
I had an issue with an ad or a reward.
Tell us your platform, the approximate date and time, the reward you expected and what happened. Include any visible error message; do not share payment or account credentials.
Can I make a data request?
Yes. See the section below to request access, correction or deletion. Include your platform and player ID if available. We do not ask for your password; we review requests for records we can identify.
Playing on Playgama?
Mention that you use the browser version in your request. Platform accounts, sign-in and Playgama services may require help from the platform's own support. You can open the game at playgama.com/game/honey-meadow.
Delete your account and data
If account deletion is offered in your version of the game, you can use it inside the game. Otherwise, email support@hecteria.com with the subject "Honey Meadow data deletion". Tell us whether you want access, correction or deletion, your platform and your player ID if available. We delete your data within 30 days.
An idea for the meadow?
Send suggestions for bees, gardens or the game experience to support@hecteria.com.
Privacy
Read how we handle your data in the Honey Meadow Privacy Policy.