Get help with stock, production, teams, orders, syncing and your account.
Contact us
Email support@hecteria.com with a description of the issue. Please include:
- Your device model
- Your iOS or iPadOS version
- The CraftTrack app version
- The affected workshop and what happened, including the steps that led to the issue
Do not send passwords or sensitive financial details. If you add a screenshot, hide customer, employee and financial details first.
Frequently asked questions
Can I work without an internet connection?
Yes. Changes made offline sync when your connection returns. If syncing is delayed, check your connection, reopen the app, and contact us if the issue continues.
How do stock alerts work?
Set a minimum stock level and reorder quantity for a product. Review low-stock alerts in the app when stock approaches those thresholds.
Can I record a partial delivery?
Yes. Record the quantity received against a purchase order and track what remains outstanding.
I can't add a product photo. What should I do?
Check camera or photo access for CraftTrack in your iPhone or iPad Settings. If the issue continues, email us with your device and app version.
Who can see my records?
Workshop and team access depends on the permissions granted by your account. Report unexpected access to support.
Delete your account and data
Email us from the address associated with your account at support@hecteria.com with the subject "CraftTrack data deletion". Tell us the scope of your request and the relevant workshop. We delete your data within 30 days, except records we must keep for legal reasons or unresolved transactions.
Suggestions
Send suggestions about workshop workflows, reports or usability to support@hecteria.com.
Privacy
Read how we handle your data in the CraftTrack Privacy Policy.