CraftTrack helps workshops and small manufacturers manage their operations in one place. This page explains the information entered for the app's features and how it is used. The controller is Hecteria (Türkiye). For help, see the support page.
Account and team information
We process information associated with your account to support sign-in and workshop access. Employee profiles you add may include names, roles, workshops and contact details.
Business records
Depending on the features you use, we may associate these records with your account:
- Workshops, areas, products, stock levels, stock movements and product photos.
- Production orders, assignments, piece rates and production costs.
- Customers, suppliers, quotes, sales and purchase orders, and deliveries.
- Machines and equipment, maintenance plans, warranties and depreciation.
- Financial entries used for revenue, expenses, costs and profit reports.
How we use information
We use this information to provide the features you choose; calculate stock, production and financial results; support authorized access among workshop users; sync offline changes; and respond to support requests.
Offline use and syncing
Some business records may be kept on your device so you can work without a connection. When connectivity returns, changes sync with cloud data linked to your account. We recommend signing out on shared devices and protecting your device.
Photos and device permissions
If you choose to add a product photo, the app may ask for camera or photo library access. Only photos you select or take are used for the relevant product record. You can manage permissions in your iPhone or iPad settings.
Access and service providers
Workshop records may be visible to team members according to the access granted by your account. Infrastructure providers may process data on our behalf to provide account and cloud sync functions. The business account holder is responsible for providing any required notices before adding customer or employee information.
Retention and deletion
Records are kept for as long as needed to provide account features and handle related requests. To request access, correction or deletion, email support@hecteria.com from the email address associated with your CraftTrack account. We process deletion requests within 30 days. Legal obligations or unresolved transactions may require some records to be retained longer.
Security
Account access controls and device security help protect business records. If you suspect unauthorized access, secure your account and contact support.
Changes
If the app's data practices change, we will update this page and show the new revision date.