Help with tasks, meetings, journal, media, the AI assistant and privacy requests.
Contact us
For bug reports, syncing problems, media upload issues, AI assistant feedback, ad problems or privacy requests, email support@hecteria.com. We reply within 48 hours.
Please include:
- Your device model
- Your operating system version
- The Spiralday app version
- The email linked to your account, if any
- What happened, and a screenshot if possible
Frequently asked questions
What data does Spiralday store?
Tasks, meetings, journal entries, reminder settings and media you add are stored for the core functions of the app. Syncing uses Firebase Authentication and Firestore. Photo and video attachments are optional.
Are the messages I write to the AI assistant kept?
No. Messages are not stored on the server after processing is complete.
Can I turn off ad personalization?
Yes. You can manage ad tracking and personalization in your iOS or Android device privacy settings.
When is anonymous usage data deleted?
It is deleted automatically after 90 days without active use.
Delete your account and data
Spiralday data is stored on Firebase infrastructure. You can permanently delete your account and all your data inside the app under Profile > Delete Account.
If you cannot use the in-app option, email support@hecteria.com with the subject "Spiralday data deletion" from the account's email address. We delete your data within 30 days.
Permissions
- Notifications: to send task and meeting reminders.
- Photo library: to add photos to your entries.
- Camera: to take photos for your entries.
Feedback
Send suggestions about the reminder flow, calendar layout, journal experience, AI planning quality or ad frequency to support@hecteria.com.
Privacy
Read how we handle your data in the Spiralday Privacy Policy.